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The Verde Independent | Cottonwood, Arizona

home : opinions : opinions May 24, 2016

9/19/2013 11:17:00 AM
Letter: The personal touch from Home Depot


Our Home Depot in Cottonwood deserves a lot of recognition. I bought my Price-Pfister faucet from Evergreen in 1998 before there ever was a Home Depot here. It had a lifetime warranty as long as I own my house. In 2002 I started having problem with it leaking. Last week it started squirting out and leaking under the sink and soaking towels I put down.

I called Home Depot and told them I wanted to buy a faucet and wanted to check the old Price-Pfister warranty. With my stress and anxiety and age, I've been on low-income medical disability since 1994, and needed someone to do that for me.

When I told them my situation, Steven, the supervisor from the plumbing department, plus Martin, a manager, came out and replaced my faucet themselves. It took a while to do it. One of the parts had frozen up for the shutoff valve and they had to fix that, too.

I asked them how much the labor would be, and they said it was free. When I asked how much I owed them for the faucet, they said that was free, too. And they said they would even check for me if there would be money coming back on the warranty.

I wasn't expecting anyone to do so much for me. A great big thanks to Home Depot.

Barbara O'Neill


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Reader Comments

Posted: Wednesday, September 25, 2013
Article comment by: Pfister Faucets

Barbara - While we're sorry you had a problem with your faucet, we're so glad the Home Depot team went out of their way to assist you. This is such a great example of the stellar customer service they are known for. Thanks for sharing your story!

Posted: Thursday, September 19, 2013
Article comment by: Carl Nye

Of course, this kind of great service can't be expected every day, but when it does occur, kudos are in order.

Bravo to Home Depot.

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