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The Verde Independent | Cottonwood, Arizona

home : opinions : opinions August 19, 2014

5/16/2013 1:05:00 PM
Letter: Adventures in auto repairs in Verde Valley


In these challenging economic times, it is nice to share some positive news. Recently, the Montezuma-Rimrock Fire District (MRFD) sent an ambulance down to Tire Pro Automotive in Camp Verde to diagnose a tire problem and get a quote to replace some tires. While the vehicle was there, one of their technicians inadvertently drove the vehicle into a roof overhang, damaging the body of the patient compartment. The owner of Tire Pro Automotive was naturally upset over this “accident” and offered to help “make it right.”

In researching what body shop could make repairs to our ambulance, it became challenging to decipher “legitimate quotes” from “overly pessimistic quotes.” Two local Verde Valley shops were deemed to be legitimate, and Black Hills Autobody was selected.

While our ambulance was getting repaired, Chief Kim Moore with Verde Valley Ambulance Company generously “loaned” us an ambulance so we could maintain our operations during the repair.

Black Hills Autobody not only repaired the damage done by Tire Pro, but also repaired some paint damage that was done several years earlier. This additional repair was covered by the District’s insurance, and it made sense to go forward with this repair, since the vehicle was already in for body and paint work. Don Hanks, Tire Pro Automotive’s owner, generously offered to cover the cost of the deductible for the paint repair on the opposite side of the vehicle damaged by his technician.

Finally, Matt Mullis of Black Hills Autobody also offered to make some other minor paint repairs to the ambulance above and beyond the damage that was to be covered by both claims at no charge.

The end result was the citizens of MRFD were able to continue receiving services via the loan of an ambulance by Verde Valley Ambulance Company; the ambulance was repaired at no cost to the taxpayers thanks to Tire Pro Automotive; and additional repairs were also donated to the District by Black Hills Autobody resulting in an ambulance that is in much better condition that prior to the accident.

Many thanks from all of us at MRFD to all of these businesses for their donations to the District and helping us to continue to support our community!

Terry Keller

Montezuma-Rimrock Fire District Chief


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